Effective Communication and IT Management (Skip)
LO 13-1. Differentiate between data and information, list the attributes of useful information, and describe three reasons why managers must have access to information to perform their tasks and roles effectively. 
LO 13-2. Explain why effective communication helps an organization gain a competitive advantage, and describe the communication process. 
LO 13-3. Define information richness, and describe the information richness of communication media available to managers.
LO 13-4. Differentiate among six kinds of management information systems.